10 hours saved weekly with documented agency workflows

Challenge

Project coordination lived in scattered tools with no documented handoffs. The owner was the bottleneck for every client request.

Solution

An operations-focused assistant documented SOPs, tracked deliverables and coordinated vendors while the owner focused on sales and strategy.

Outcomes

• 10+ hours reclaimed per week
• Consistent client onboarding within two weeks
• Fewer missed deadlines across active accounts

“My assistant organised our projects and created SOPs that saved us 10 hours a week.”