Terms of Service

Waypoint Eight LLC

Effective Date: May 28, 2026 Last Updated: May 28, 2026

1. Agreement to These Terms

These Terms of Service (the "Terms") are a binding agreement between you and Waypoint Eight LLC, a Wyoming limited liability company ("Waypoint Eight," "we," "us," or "our"), governing your access to and use of the website located at https://waypointeight.com and its subdomains and related pages (collectively, the "Site"), the interactive tools and resources we make available through the Site, the careers and applicant portal (pages under /careers/), and the managed virtual assistant services we offer (collectively with the Site, the "Services").

Waypoint Eight operates a managed virtual assistant agency. We match United States–based founders and service-business owners with vetted, dedicated assistants located in the Philippines, supported by account management and backup coverage. We provide structured, transparent virtual assistant packages for administrative, operations, marketing, and real-estate support. We are not a freelance marketplace, a staffing agency of record, a professional employer organization, or an employer of the clients we serve, and nothing in these Terms creates such a relationship.

By accessing or using the Site, creating an account, submitting any form, using any interactive tool, applying through the careers area, or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, do not access or use the Services.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you and that entity.

These Terms contain a binding arbitration provision and a class-action waiver in Section 19 that affect how disputes between you and Waypoint Eight are resolved. Please read them carefully.

2. Definitions

For clarity, the following terms have the meanings given below:

• "Applicant" means an individual who registers for, accesses, or uses the careers area of the Site to apply for a virtual assistant position or related opportunity.
• "Client" means a business or individual who engages, or seeks to engage, Waypoint Eight for the managed virtual assistant Services, whether by signing a Service Agreement, submitting an order, or paying an invoice.
• "Service Agreement" means any separate master services agreement, statement of work, order form, proposal, retainer agreement, quote, or similar commercial document, in any format, that sets out the specific scope, deliverables, pricing, or terms of an engagement between Waypoint Eight and a Client. A Service Agreement is binding on, and enforceable against, the Client and is incorporated into and forms part of these Terms when it is signed (including by electronic signature), accepted in writing or electronically, or accepted by conduct — including by paying a retainer or invoice, instructing Waypoint Eight to begin work, or accepting the Services — whether or not it is countersigned by the Client.
• "Virtual Assistant" or "Assistant" means an assistant matched, placed, or managed by Waypoint Eight to perform services for a Client.
• "User," "you," or "your" means any person who accesses or uses the Services, including visitors, Clients, and Applicants.
• "Content" means text, graphics, images, software, data, audio, tools, blueprints, reports, and other materials available through the Services.

3. Eligibility

You must be at least 18 years of age and able to form a legally binding contract to access or use the Site, create an account, apply through the careers area, or engage the Services. By using the Services, you represent and warrant that you meet these requirements. The Services are intended for business and professional use and are not directed to children. If you are accessing the Services on behalf of an organization, you further represent that you are authorized to act on its behalf and to bind it to these Terms.

We may refuse, suspend, or terminate access to the Services to any person or entity at any time, in our sole discretion, including where we believe eligibility requirements are not met.

4. The Services and Scope of These Terms

4.1 What We Provide

Waypoint Eight provides managed virtual assistant services, including matching Clients with dedicated assistants, account management, workflow mapping, backup coverage, and related support. Through the Site we also make available informational content, a blog, discovery and scheduling tools, downloadable resources, and interactive estimators such as our ROI simulator, pricing configurator, and compensation simulator.

4.2 These Terms Govern Site Use; Service Agreements Govern Engagements

These Terms govern your use of the Site and its tools, accounts, and the careers area. The specific commercial terms of any paid engagement — including scope, deliverables, assigned hours, pricing, retainers, and term length — are set out in a Service Agreement between you and Waypoint Eight, which is incorporated into and forms part of these Terms as provided in Section 2.

These Terms and any Service Agreement are intended to be read together as a single, integrated agreement. Where both apply, they supplement each other, and a term in one does not limit a term in the other unless they directly conflict. If, and only to the extent, there is a direct and irreconcilable conflict between these Terms and a Service Agreement with respect to a paid engagement, the Service Agreement controls for that engagement; in all other respects, these Terms remain in full force.

Whether or not you have entered into a separate Service Agreement, these Terms govern and bind you in full. Where you have not entered into a separate Service Agreement, or where a Service Agreement is silent on a matter, the provisions of these Terms — including the commercial provisions in Sections 9 through 11 governing fees, retainers, late payments, failed payments, chargebacks, collection costs, and non-solicitation — apply in full to any Services you purchase, any engagement you enter, and any amounts you owe us. No Service Agreement is required for these Terms to be enforceable against you, and the absence of a signed Service Agreement does not waive, reduce, or excuse any obligation under these Terms.

4.3 Nature of the Relationship

Waypoint Eight provides its Services as an independent contractor. Nothing in these Terms or in the provision of Services creates a partnership, joint venture, agency, franchise, or employment relationship between you and Waypoint Eight, between you and any Assistant, or otherwise. Assistants are not your employees, and Waypoint Eight is not your employer or co-employer. You are solely responsible for your own legal, tax, and regulatory obligations arising from your business and your use of the Services.

4.4 Availability and Changes

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, and we are not liable to you or any third party for doing so. We do not guarantee that the Site or any tool will be available, uninterrupted, secure, or error-free.

5. Accounts and Registration

5.1 Where Accounts Are Required

Most of the Site can be browsed without an account, including service and pricing pages, the blog, contact and qualification forms, lead-magnet downloads, the work-style simulation (which begins with only your name and email), and scheduling through our embedded scheduler. An account is required only to complete the virtual assistant application wizard and to use the Applicant dashboard in the careers area. Accounts are created with an email address and password, with an optional display name and optional time-based one-time-password (TOTP) two-factor authentication. We do not currently offer social login or Client/customer accounts.

5.2 Your Responsibilities

When you create an account, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You agree to enable available security features where appropriate, to notify us promptly at Loading contact… of any unauthorized use or suspected breach, and not to share, sell, or transfer your account. You may not create an account using another person's identity or false information, or maintain more than one account without our consent.

5.3 Suspension and Termination of Accounts

We may suspend, disable, or terminate your account at any time, with or without notice, if we believe you have violated these Terms, provided false information, or used the Services in a manner that risks harm to us, other users, or third parties. You may request deletion of your Applicant account through the self-service tools described in our Privacy Policy.

6. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• violate any applicable law, regulation, or third-party right;
• access, tamper with, or use non-public areas of the Services, our systems, or our service providers' systems, including our administrative subdomain;
• probe, scan, or test the vulnerability of the Services or breach or circumvent any security or authentication measure;
• use any robot, spider, scraper, or other automated means to access, harvest, or copy the Services or their Content without our prior written permission, or otherwise collect information about users;
• introduce malware, viruses, or other harmful code, or interfere with or disrupt the integrity or performance of the Services;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• submit false, misleading, fraudulent, or unlawful information, including in any application or form;
• reverse engineer, decompile, or attempt to derive the source code of any part of the Services, except to the extent this restriction is prohibited by law;
• frame, mirror, or resell any part of the Services without our prior written consent; or
• use the Services to infringe intellectual property, to harass, or to engage in any activity that is defamatory, abusive, or otherwise objectionable.

We reserve the right to investigate and take appropriate action, including removing content, suspending access, and cooperating with law enforcement, against anyone who violates this Section.

7. Careers Area and Applicant Terms

This Section applies to Applicants who use the careers area of the Site. It is in addition to the rest of these Terms.

7.1 Application Process

To apply, you create an account and complete an application wizard that may include your profile, employment history, document uploads (such as government-issued identification, NBI clearance, résumé, an optional barangay document, and a headshot), a voice sample recording, a rule-based work-style simulation, and a workspace-verification step that collects browser and device metrics and your attestations. Some opportunities are extended by time-limited, token-based invitation emails; those links are personal to you, expire, and may not be shared.

7.2 Accuracy and Honesty

You represent and warrant that all information and materials you submit are true, accurate, current, complete, and your own to provide, and that you have the right to submit any documents you upload. Providing false, misleading, fraudulent, or plagiarized information — including fabricated credentials, identity documents, voice samples, or work history, or misrepresenting your work environment — is a material breach of these Terms and grounds for immediate rejection, account termination, withdrawal of any offer, and, where applicable, termination of any engagement.

7.3 Verification and Background Checks

You consent to our verification of the information and documents you provide, including identity, credential, and work-eligibility checks, to the extent permitted by applicable law. You authorize us to process the sensitive information described in our Privacy Policy for recruitment, verification, placement, and account-security purposes.

7.4 No Guarantee of Placement or Engagement

Submitting an application, completing an assessment, passing verification, or receiving an invitation does not guarantee employment, placement, engagement, or any particular outcome, hours, compensation, or duration. Any opportunity is subject to our evaluation, Client demand, successful verification, and the terms of a separate offer or engagement agreement, if any. We may decline, pause, or end the application or placement process at any time.

7.5 Compensation Estimates

Any compensation simulator or payroll/tax modeling tool in the careers area provides estimates for illustrative purposes only. Estimates are not offers, promises, or guarantees of compensation, and actual amounts depend on the role, the engagement, and applicable law and deductions.

7.6 Privacy and Your Rights

Our collection, use, retention, and protection of Applicant information — including sensitive information, document and voice processing, automated retention and deletion schedules, and your data-export and deletion rights — are described in our Privacy Policy. By using the careers area, you acknowledge those practices.

8. Client Engagement Process

For Clients, an engagement typically begins with a discovery call, qualification, and workflow mapping, followed by a proposal and a Service Agreement that defines scope, assigned hours, deliverables, pricing, retainer, and term. An engagement, these Terms, and any applicable Service Agreement become binding on you, and your payment and other obligations begin, upon the earliest of: your signing a Service Agreement; your accepting a proposal, quote, or order in writing or electronically; your paying a retainer or any invoice; or your instructing us to begin or your accepting the Services. By taking any of these actions, you agree to be bound by these Terms and the applicable Service Agreement, and you represent that you are authorized to enter into them on your own behalf and on behalf of any entity for which you act. The matched Assistant, account management, and backup coverage are provided as part of the managed Service and remain coordinated by Waypoint Eight.

9. Fees, Billing, and Payment

This Section, together with any applicable Service Agreement, governs amounts you owe Waypoint Eight, and applies in full whether or not a separate Service Agreement is in place. By engaging the Services, authorizing payment, or paying any invoice, you agree to the following.

9.1 Fees and Invoicing

You agree to pay all fees for the Services as set out in your Service Agreement, proposal, order, or invoice. Fees are stated and payable in United States dollars unless otherwise agreed in writing. Unless your Service Agreement states otherwise, invoices are due upon receipt, and recurring (for example, monthly) fees are billed in advance of each service period.

9.2 Payment Methods and Authorization to Charge

We accept payment through Stripe and QuickBooks Payments, and your use of those processors is also subject to their respective terms and privacy policies. When you provide a payment method or enroll in recurring billing, you authorize Waypoint Eight (and our payment processors) to charge that payment method for all fees, retainers, recurring charges, applicable taxes, and any other amounts you owe under these Terms or a Service Agreement, including late fees and the charges described in Section 10, as they become due, without further authorization, until you cancel in accordance with these Terms and all outstanding amounts are paid. You agree to keep your payment information current and authorize us to update it using account-updater services offered by our processors. If a charge fails, you remain responsible for the amount due, and we may retry the charge and use any other payment method on file.

9.3 Retainer: Non-Refundable, Securing the Final Months of Service

Engagements generally require a retainer — a non-refundable, up-front amount paid before Services begin, ordinarily equal to two (2) months of your fees. The retainer serves several related and legitimate purposes: it reserves dedicated capacity for you, it covers our recruiting and onboarding investment, and it secures the compensation Waypoint Eight is committed to pay your dedicated Assistant through the end of your engagement, so that an early departure does not leave that obligation unfunded. For these reasons, the retainer is non-refundable, is treated as earned when paid, is not a deposit held in trust, and does not accrue interest.

Rather than being refunded, the retainer is credited and applied toward the final two (2) months of Services at the end of your engagement term, provided your account is in good standing and all other amounts owed have been paid. If your engagement ends with fewer than two months of Services remaining — for example, in a month-to-month engagement that ends on notice — the retainer is applied toward the final period of Services to the extent it covers that period, and any portion not so applied is retained by Waypoint Eight as earned compensation and as reasonable liquidated damages, and not as a penalty.

If your engagement ends before the retainer is fully earned or applied — including where you terminate early or where we terminate for your breach or non-payment — the retainer is forfeited to the extent it has not been applied as Services, and is retained by Waypoint Eight as agreed compensation for reserving capacity, recruiting and onboarding, committing dedicated resources to you, and securing your Assistant's compensation. Because this amount also funds onboarding and a capacity commitment, it may be described in your Service Agreement as a non-refundable onboarding and commitment fee; regardless of the label used, the non-refundability and the mechanics in this Section apply.

9.4 All Fees Are Non-Refundable

Except for the retainer credit described in Section 9.3, and except where a refund is required by applicable law, all fees and charges are non-refundable and are not subject to proration, credit, or set-off, including for periods of partial use, non-use, dissatisfaction, suspension for non-payment, or termination. Fees already paid for a current service period are earned in full when that period begins.

9.5 Taxes

All fees are exclusive of taxes. You are responsible for all sales, use, value-added, withholding, and other taxes, duties, and government charges associated with your purchase of the Services, other than taxes on Waypoint Eight's net income. If we are required to collect or remit such taxes, they will be added to your invoice.

9.6 Price Changes

We may change our prices and fees. For ongoing engagements, we will provide reasonable advance notice of a price change, and the change will take effect at the start of your next renewal term or as stated in your Service Agreement. Your continued use of the Services after a price change takes effect constitutes acceptance of the new pricing.

10. Late Payments, Failed Payments, Chargebacks, and Collection Costs

You agree that timely payment is a material term of your engagement. The following charges are reasonable estimates of the administrative costs, lost time, and financial harm Waypoint Eight incurs when payment obligations are not honored, and are intended as liquidated damages and not as a penalty. Each charge in this Section is limited to the maximum amount permitted by applicable law; where applicable law (including the law of your state) caps or prohibits a particular charge, the charge is automatically reduced to the highest amount allowed, and no provision of this Section is intended to require any payment in excess of what the law permits.

10.1 Late Fees

If any undisputed amount is not paid when due, then beginning after a grace period of five (5) days, the past-due balance will accrue a late charge equal to the lesser of one and one-half percent (1.5%) per month (18% per year) or the maximum rate permitted by applicable law, calculated on the outstanding balance from the original due date until paid in full. We may apply this charge each month (or partial month) the balance remains unpaid.

10.2 Returned, Reversed, and Failed Payments (NSF)

If any payment is returned, reversed, declined, or dishonored — including for insufficient funds, a stop-payment order, an ACH return, a bounced check, or a closed account — you agree to pay a returned-payment fee of thirty-five U.S. dollars ($35.00) per occurrence, or the maximum amount permitted by applicable law if lower, plus any bank or processor charges we actually incur. In addition, where you provided a check or electronic payment that is dishonored, you agree that we may recover any statutory damages, service charges, and costs available under the applicable state "bad check" or dishonored-instrument law (for example, Wyoming law permits recovery of treble the amount of a dishonored check, but in no case less than one hundred dollars ($100), following a proper written demand), subject to the notice and demand requirements of that law.

10.3 Chargebacks and Wrongful Payment Disputes

You agree to contact us first at Loading contact… to resolve any billing concern before initiating a chargeback, dispute, or reversal with your bank or card issuer. You agree not to initiate a chargeback or payment dispute for any charge that was validly incurred under these Terms or a Service Agreement.

If you initiate a chargeback or dispute for a charge that we determine was valid (often called "friendly fraud"), you agree that this is a material breach of these Terms and that, to the fullest extent permitted by applicable law, you will be liable for and will promptly pay: (a) the full amount of the disputed charge; (b) a chargeback administration fee of fifty U.S. dollars ($50.00) per disputed transaction, or the maximum amount permitted by applicable law if lower, representing our reasonable costs of responding to and reversing the dispute; (c) any fees, fines, or penalties charged to us by the card networks, banks, or our payment processors in connection with the dispute; (d) late fees under Section 10.1 on the disputed amount; and (e) all collection costs under Section 10.4. We may also immediately suspend or terminate your Services, require prepayment or an alternative payment method as a condition of continued or future service, and submit evidence to the card networks and our processors to contest the dispute. We may report unpaid balances to commercial credit bureaus and collection agencies to the extent permitted by law.

10.4 Collection Costs and Attorneys' Fees

If we must take action to collect any past-due amount, you agree to pay, to the fullest extent permitted by applicable law, all reasonable costs of collection, including collection-agency fees, court costs, and reasonable attorneys' fees, in addition to the amounts owed and the charges in this Section.

10.5 Suspension for Non-Payment

We may suspend or withhold Services, including access to your matched Assistant and account, while any amount is past due, without liability and without relieving you of your obligation to pay. Suspension is not termination, and fees continue to accrue during any suspension unless we agree otherwise in writing.

11. Non-Solicitation and Non-Circumvention

Waypoint Eight invests significant time and resources to recruit, vet, train, and manage its Assistants, and this investment is a core part of the value we provide. Accordingly, during your engagement and for twelve (12) months after it ends, you agree that you will not, directly or indirectly, and whether on your own behalf or on behalf of any other person or entity:

• solicit, recruit, hire, engage, or contract with any Assistant introduced to, assigned to, or placed with you by Waypoint Eight, outside of Waypoint Eight; or
• induce or attempt to induce any Assistant to terminate or reduce their relationship with Waypoint Eight; or
• otherwise circumvent Waypoint Eight to obtain virtual assistant services from an Assistant we introduced to you.

These restrictions protect a legitimate business interest and are intended to be enforced only to the extent reasonable and permitted by applicable law. If you wish to engage an Assistant directly, you may request a buy-out, and any such arrangement must be agreed with Waypoint Eight in writing and may be subject to a conversion or placement fee. If you breach this Section, you agree to pay Waypoint Eight, as liquidated damages and not as a penalty, a conversion fee equal to the greater of (a) twelve (12) months of the fees most recently payable for that Assistant's services, or (b) the maximum amount permitted by applicable law, in addition to any other remedies available to us. The parties agree this amount is a reasonable estimate of the harm caused, which would otherwise be difficult to quantify.

12. Interactive Tools, Resources, and Estimates

The Site offers interactive tools and downloadable resources, including an ROI simulator, a pricing configurator, a compensation simulator, and PDF blueprints and checklists. These tools are rule-based and provided for general informational and illustrative purposes only. Any output, figure, projection, or estimate they produce — including ROI, pricing, savings, and compensation figures — is an estimate, not an offer, quote, guarantee, or professional advice, and actual results will vary. Exchange-rate information displayed on the Site is sourced from a third-party feed and is approximate. You should not rely on any tool output as the sole basis for a business, financial, legal, tax, or employment decision, and you remain responsible for obtaining your own professional advice.

13. Intellectual Property

13.1 Our Content

The Site and its Content — including text, graphics, logos, the "Waypoint Eight" name and marks, software, tools, blueprints, reports, and the selection and arrangement of all of the foregoing — are owned by Waypoint Eight or its licensors and are protected by intellectual property and other laws. Except for the limited license below, we reserve all rights.

13.2 Limited License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and to download and use our free resources for your own internal business and personal informational purposes only. You may not copy, reproduce, republish, distribute, sell, license, modify, create derivative works from, or commercially exploit any Content without our prior written permission, and you may not remove any proprietary notices.

13.3 Trademarks

"Waypoint Eight" and our logos are trademarks of Waypoint Eight LLC. You may not use them without our prior written consent. Other names and marks appearing on the Site are the property of their respective owners.

13.4 Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose without obligation or compensation to you.

14. Your Submissions

14.1 No Public User Content

The Site does not host public user-generated content. There are no reviews, ratings, comments, forums, public profiles, or marketplace listings, and blog content is published by Waypoint Eight, not by visitors. The talent profiles shown on the Site are curated and anonymized by Waypoint Eight and are not user-posted listings.

14.2 Applicant Submissions

Applicant materials (profile, employment history, documents, voice samples, attestations, and assessment results) are private recruitment submissions and are not displayed publicly. You retain ownership of your submissions. You grant Waypoint Eight a license to store, process, transmit, and use those submissions as necessary to operate the careers area, evaluate your application, verify your information, present anonymized or candidate information to prospective Clients for placement (with your direction or consent as described in our Privacy Policy), and otherwise provide the Services, in accordance with these Terms and our Privacy Policy. You represent that you have the right to provide everything you submit.

15. Third-Party Services and Links

The Services rely on, link to, or embed third-party services — including hosting and storage, transactional email, internal team alerts, an embedded scheduler, our blog content-management tooling, an exchange-rate feed, our payment processors, and backup storage, as described in our Privacy Policy. When you use a third-party service (for example, by booking through the embedded scheduler or paying through a processor), that service's own terms and privacy policy govern your interaction with it. We do not control and are not responsible for third-party services, and we make no warranties about them. Your use of third-party services is at your own risk.

16. Confidentiality

Each party may receive non-public information from the other in connection with the Services. Each party agrees to use the other's confidential information only as necessary to perform under these Terms or a Service Agreement, to protect it with reasonable care, and not to disclose it except to those who need it and are bound by similar obligations, or as required by law. This Section does not limit the more detailed confidentiality and data-protection terms in any Service Agreement or in our Privacy Policy.

17. Disclaimers of Warranties

THE SERVICES, THE SITE, ALL CONTENT, AND ALL TOOLS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by applicable law, Waypoint Eight disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, timely, secure, accurate, complete, or error-free, that defects will be corrected, that the Site or its tools are free of harmful components, or that any particular result, outcome, return on investment, placement, savings, or business benefit will be achieved. Any material obtained through the Services is accessed at your own discretion and risk. No advice or information, whether oral or written, obtained from Waypoint Eight or through the Services, creates any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) Waypoint Eight and its members, managers, officers, employees, contractors, Assistants, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages and regardless of the theory of liability.

(b) Waypoint Eight's total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (i) the total amounts you paid to Waypoint Eight for the Services in the three (3) months immediately preceding the event giving rise to the claim, or (ii) one hundred U.S. dollars ($100).

(c) These limitations apply to all claims, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and form an essential basis of the bargain between you and Waypoint Eight.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

19. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Waypoint Eight and its members, managers, officers, employees, contractors, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your breach of these Terms or any Service Agreement; (c) your violation of any law or third-party right; (d) any information or materials you submit, including in any application; or (e) your own business activities, including your engagement, direction, or treatment of any Assistant. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us.

20. Dispute Resolution, Arbitration, and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL, AND REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS.

20.1 Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, and, where applicable, by the United States Federal Arbitration Act. For Clients, mandatory consumer-protection or other laws of your home jurisdiction that cannot be waived by contract continue to apply to the extent required.

20.2 Informal Resolution First

Before starting any arbitration or legal proceeding, you agree to first contact us at Loading contact… with a written description of the dispute and to attempt in good faith to resolve it informally for at least thirty (30) days. Most concerns can be resolved this way.

20.3 Binding Arbitration

If the dispute is not resolved informally, you and Waypoint Eight agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by final and binding arbitration on an individual basis, rather than in court, except as provided below. The arbitration will be administered by a recognized arbitration provider under its applicable rules, conducted in the English language, and, unless the parties agree otherwise, seated in or administered from Sheridan, Wyoming, with remote or written proceedings available where appropriate. Judgment on the award may be entered in any court of competent jurisdiction.

20.4 Class-Action and Jury-Trial Waiver

To the fullest extent permitted by applicable law, you and Waypoint Eight agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. You and Waypoint Eight also waive any right to a jury trial. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in court, while all other claims proceed in arbitration.

20.5 Exceptions

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or rights under Section 11 (Non-Solicitation and Non-Circumvention), or to collect amounts owed. Seeking such relief does not waive the arbitration agreement for other claims.

20.6 Time Limit to Bring a Claim

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim arose; otherwise, it is permanently barred.

20.7 Venue for Non-Arbitrable Claims

For any dispute not subject to arbitration, you and Waypoint Eight consent to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming, and waive any objection to those venues, except where applicable law requires otherwise.

21. Term, Suspension, and Termination

These Terms apply while you use the Services. We may suspend or terminate your access to the Services, in whole or in part, at any time, with or without cause and with or without notice, including for any violation of these Terms or for non-payment. You may stop using the Services at any time; termination of a paid engagement is governed by your Service Agreement and by Sections 9 through 11. Upon termination, your right to use the Services ceases, but any provision that by its nature should survive — including provisions on fees and amounts owed, non-solicitation, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and these general terms — will survive.

22. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will revise the "Last Updated" date above and, where appropriate, provide additional notice. Changes are effective when posted unless we state otherwise. Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services.

23. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy and any applicable Service Agreement, are the entire agreement between you and Waypoint Eight regarding the Services and supersede all prior understandings on that subject.
• Severability. If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if in writing and signed by us.
• Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, financing, or sale of assets.
• Force Majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, internet or utility failures, labor disputes, governmental actions, or service-provider outages.
• Relationship of the Parties. The parties are independent contractors, and these Terms create no agency, partnership, joint venture, or employment relationship.
• Notices. We may provide notices to you by email, through the Services, or by posting on the Site. You may send notices to us at Loading contact… or to the mailing address below.
• Electronic Communications and Consent. You consent to receive communications and to transact with us electronically, and you agree that electronic agreements, notices, disclosures, and other communications satisfy any legal requirement that they be in writing.
• Headings. Section headings are for convenience only and do not affect interpretation.

24. Scope of These Terms

These Terms apply to the website at waypointeight.com and its related Services described above. Separate Waypoint Eight properties that operate on their own codebase or deployment (for example, fatum.waypointeight.com) may be governed by their own terms; these Terms do not extend to those separate properties except where they expressly incorporate these Terms.

25. Contact Us

If you have any questions about these Terms, please contact us:

By using the Site or the Services, you acknowledge that you have read and agree to these Terms of Service. If any provision is held unenforceable in your jurisdiction, the remaining provisions continue in full force, as described in Section 23.